“TCS” shall mean terms and conditions of sale. “The Center” shall mean John Knox International Reformed Center. The TCS apply to all contractual relations between the Center and its Clients. Only these TCS and their updates are valid. In case of a dispute, the French version shall prevail and have legal value. These TCS may be amended at any time and the Center is under no obligation to inform its clients individually. The updated TCS document will be provided on simple request. Any booking implies acceptance of the TCS that predominate over all other information, in whatever form, unless a specific written agreement has been agreed between the Center’s Management and the Client.
“Service” shall mean nights, as well as hiring of meeting rooms, or products and services available from the restaurant. The service proposal made by the Center can be called booking “offer”, booking “quote”, or “pre-booking”.
Bookings, as well as their possible changes and/or cancellations, are only valid if they are confirmed in writing by the Client and by the Center. It is the Client’s responsibility to make sure he/she has received a written document from the Center confirming that his/her request has been taken into account; he/she may request it if applicable. A written request from a Client, which did not lead to a written reply, may be held to be invalid. In case of a dispute, the written reply takes precedence. This is specifically applicable when a reservation is cancelled.
A reservation is deemed valid only once the Client has answered positively in writing to the booking offer submitted by the Center and has paid the full down payment requested, within the deadline indicated. A confirmation of the booking will then be sent to the Client.
Settlement of the down payment amount requested through correspondence or in the pre-booking is required to guarantee the booking. Full down payment must be received by the Center no later than on the date indicated in the Offer.
Except if particulars have been agreed between the Center Management and the Client, down payments are established as follows:
2.1 Individual stays
2.1.1: Stay – 1 night:
100 % of the total amount quoted is due at the time of booking.
2.1.2: Stay – 2-7 nights:
50 % of the total amount quoted is due at the time of booking. Balance is due on departure.
2.1.3 Stay – over 7 nights:
35% of the total amount quoted is due at the time of booking. Starting on the day of arrival, an invoice will be drawn up on a weekly basis.
2.2 Groups (as of 5 persons)
2.2.1 Stay – 1-7 night(s) and / or hiring of meeting rooms from 1-7 day(s):
50% of the total amount quoted is due at the time of booking. Balance is due on departure.
2.2.2 Stay – more than 7 nights and / or hiring of meeting rooms for more than 7 days:
20% of the total amount quoted is due at the time of booking. 30% of the total amount quoted is due 6 full weeks before arrival. Balance is due on departure.
Delayed payments or unpaid payments exempt the Center from delivering any agreed services. An additional 5 Swiss francs may be charged with each payment reminder. A processing fee of 20 Swiss francs is invoiced for each canceled or modified booking.
3. Means of payment
Cash payments - accepted currencies: Swiss francs, Euros, U.S. Dollars. If payment is in foreign currency, the Center is entitled to apply exchange charges.
Credit cards accepted: MasterCard, Visa, American Express, Diners. Debit cards accepted: Maestro, Postcard. The Center is entitled to pass all of, or part of, the commission costs on to the Client’s invoice.
Bank transfers: The amount transferred must be exactly the one invoiced in Swiss Francs. Any bank and exchange fees are payable by the Client.
Invoices can only be sent to persons and organizations that have an official address in Switzerland. Invoices are payable within 15 days of billing date.
The Center reserves the right to terminate partially or completely any booking, with or without any prior notice, with or without being liable for any refund or compensation, for the following reasons:
- The Client has not paid for the booking on time, in spite of a written reminder to do so; - The Client has provided a false or ambiguous identity; - The Client engages in a behavior that is highly troublesome for other Clients, in spite of an oral or written warning; - The Client engages in a behavior that can damage the Center’s reputation, its values or create a breach of security; - The Client does not comply with the Center’s rules, available on request.
Requests to amend dates, number of participants, number and / or categories of rooms, number and / or categories of meeting rooms, services including those provided by the restaurant, are construed to be cancellations of the reservation if they lead to a financial difference greater than 5% to the disadvantage of the Center.
9 o’clock a.m. is used as the time of reference to calculate payment limits. Weeks are expressed in full seven-day weeks. A cancellation can be taken into account only if it is confirmed in writing by the Client and by the Center. The postmark on the envelope or the date and time on the e-mail are both considered as proof of sending. The Client shall request a reply in return from the Center to confirm that his/her cancellation has indeed been received. No-shows are services that have been booked and have not been canceled.
Percentages listed below are calculated based on the total booking sum, inclusive of all services; they correspond to the amount due by the Client to the Center.
4.1.1 Stay – 1 night:
Cancellation before 9 a.m. on the day before arrival: 0% Cancellation after 9 a.m. on the day before arrival, or no-show: 100%
4.1.2 Stay – 2-7 nights:
Cancellation 2 weeks or more before the date of arrival: 0% Cancellation between 1 to 2 week(s) before the date of arrival: 50% Cancellation less than 1 week before the date of arrival, or no-show: 100%
4.1.3 Stay – more than 7 nights:
Cancellation 4 weeks or more before the date of arrival: 0% Cancellation between 4 and 1 week(s) before the date of arrival: 50% Cancellation less than 1 week before the date of arrival, or no-show: 100% and up to a maximum of 1 full month
4.2 Groups (as of 5 persons)
4.2.1 Stay – 1-7 night(s) and / or hiring of meeting rooms from 1-7 day(s):
Cancellation 3 weeks or more before the date of arrival: 0% Cancellation between 1 and 3 week(s) before the date of arrival: 50% Cancellation less than 1 week before the date of arrival, or no-show: 100%
4.2.2 Stay – more than 7 nights and / or hiring of meeting rooms for more than 7 days:
Cancellation 16 weeks or more before the date of arrival: 0% Cancellation between 16 and 8 weeks before the date of arrival: 50% Cancellation less than 8 weeks before the date of arrival, or no-show: 100% and up to a maximum of 1 full month
4.2.3 Food Service - Daily Specials
Possible reduction in the number of people is accepted up to 24 hours (worked days, excluding weekends) before the booked date. Under 24 hours before the event, the full amount for the booked service is due, minus a 10% cut.
4.2.4 Food Service – Special Menus
Possible reduction in the number of people is accepted up to 72 hours (worked days, excluding weekends) before the booked date. Under 24 hours before the event, the full amount for the booked service is due. “Special menus” shall mean any preparation that is not included under “daily specials” and in particular: Meals on order; breaks, pre-meal drinks and cocktail drinks; banquets; birthday parties.
5. Opening hours
5.1 Lodging accommodations:
Lodging accommodations are available for use by the Client from 2 p.m. (check-in time) to no later than 11 a.m. (check-out time) when they must be vacated.
5.2 Meeting rooms:
Meetings rooms are available for use by the Client from 8 a.m. to no later than 8 p.m. when they must be vacated. For the hiring of meeting rooms on a half-day basis, please contact the Center.
Any late departure can lead to the invoicing of an extra night / day.
If the Client has not freed up the premises within the allotted time, potential financial consequences incurred by the Center will also be added to the invoice.
6. Other terms & conditions
6.1 Lodging accommodations:
The lodging accommodations must be used exclusively for lodging purposes. No lodging accommodation can be booked for a period exceeding 4 months, except by special permission. Any Client using Center accommodations is registered and fills out a personal data form which is then sent on to the Geneva Cantonale Police in compliance with the law.
6.2 Meeting rooms:
When making the booking, the Client chose the layout for tables and chairs among proposals made to him/her by the Center. The Center’s staff will make no further changes to the layout if these are requested on the very day of the booking.
The Center’s meeting rooms are dedicated first and foremost to working groups. Clients accept to handle themselves in a calm and peaceful way and not to inconvenience other groups.
Equipment, furniture and chairs are not to be removed from the rooms. Any damage and smears from non-compliance with this rule will be invoiced to the Client.
Hiring a meeting room for a half-day can only be done within 7 days of the desired date.
The restaurant can only be used for meeting purposes when beverages are also provided by the Center.
Food and beverages, including picnics, procured from outside the Center are not allowed on the premises, except for the residents who can use the kitchen or the dedicated room available to them.
Smoking is prohibited on the premises. Dedicated smoking areas are pointed out on request.
Animals are not authorized on the premises.
In the event of non-compliance with these TCS or with the Center’s House Rules, the Center can cancel a contract and require compensation in addition to the expected payment.
Parking is free. Spaces are not guaranteed. The car park is not monitored. Clients can use the car park on the days corresponding to their booking. Vehicles are parked within the markings on the ground. Use of the car park is conditional to a request filed with reception and a form is then to be displayed behind the windshield.
Any question or request should be channeled through reception. The Center’s Management remains at the Client’s disposition for any request for a derogation, question or special situation.